When will I receive tracking?

Tracking is emailed as soon as your order is dispatched. Please allow up to 24 hours for the carrier to activate scans.

Can I change my shipping address after placing an order?

We start processing right away, so changes are not guaranteed. Contact support immediately with your order number. For security, we may cancel and refund so you can reorder to the correct address.

Is a signature required on delivery?

For security, orders over $300 typically require a signature. You may request a waiver, but you accept liability for loss or theft if the carrier confirms delivery.

What happens if my package is lost or damaged?

Report issues within 7 days of the carrier’s delivery scan (or expected delivery for lost items). We will initiate a carrier investigation and assist with replacement or refund per outcome and policy.

Shipping Information | Air-Jordan.net

Q: How long does shipping take?

Most in-stock orders ship within 1–2 business days. Typical delivery windows are: US Standard 3–6 business days, Expedited 2–3 business days, Express 1–2 business days. International delivery varies by destination and customs clearance, generally 5–12 business days.

Q: Do you ship internationally?

Yes, we ship to many countries worldwide. Duties and taxes may be calculated at checkout for select destinations or collected upon delivery depending on your local regulations.

Q: Do you ship to PO Boxes or APO/FPO/DPO?

We can ship to most PO Boxes and APO/FPO/DPO addresses via eligible services. Some expedited and oversized shipments require a physical street address.

Overview

Order Processing: 1–2 business days for in-stock items. During launches and holidays, please allow additional time.
Business days exclude weekends and US federal holidays.
Cutoff: Orders placed after 2:00 PM PST process next business day.
Address Changes: Contact support immediately; changes are not guaranteed once processing begins.
Packaging: All sneakers ship double-boxed to protect retail packaging.
Signature: Typically required for orders over $300 (see FAQs for details).

Note: Promotions may occasionally include discounted or free standard shipping on qualifying orders. Refer to site banners and your cart for live offers.

Estimate Your Delivery

Rates & Delivery Times

Shipping rates are calculated at checkout based on destination, weight, and service. The timelines below are typical carrier estimates after dispatch.

United States

Standard Ground: 3–6 business days
Expedited: 2–3 business days
Express: 1–2 business days

Carriers: Major national carriers (varies by method and destination).

Canada

Standard International: 4–8 business days
Express International: 2–4 business days

Duties/taxes may apply; see International Duties & Taxes.

Europe (EU)

Standard International: 5–9 business days
Express International: 2–5 business days

Customs clearance may extend delivery times.

Rest of World

Standard International: 6–12 business days
Express International: 3–7 business days

Transit times vary by country and remote area service.

International Duties & Taxes

For many destinations, duties and taxes can be calculated and prepaid at checkout. If not available, your order ships DDU (Delivered Duty Unpaid), and fees are collected by your local customs office upon delivery.

Split Shipments

To expedite delivery, we may ship your order in multiple packages at no additional cost. You will receive tracking for each package.

Undeliverable Packages

Packages returned due to address issues or refusal may incur reshipment fees. Contact support for assistance re-shipping to a corrected address.

Tracking

Tracking details are emailed immediately after dispatch; allow up to 24 hours for carrier scans to appear.
Delivery updates and estimated arrival dates are provided by the carrier and may change during transit.
If your tracking shows delivered but you cannot locate the package, check with household members and neighbors first, then contact us within 7 days.
Insurance: Carrier liability applies; contact support for claims assistance.

Restrictions & Special Cases

Launch & Raffle Products: Some drops may have region restrictions and are not eligible for address changes after purchase.
PO Boxes / APO-FPO-DPO: Eligible services only; some expedited methods require a physical street address.
Hazardous Materials: Cleaning products or aerosols, if any, follow carrier restrictions and may limit available services.
Holiday Schedules: National holidays may delay processing and transit. Order early for time-sensitive gifts.

For return instructions, please see our Refund & Returns Policy.

Frequently Asked Questions

How long does shipping take?

After a 1–2 business day processing window, most orders arrive within these timelines:

US Standard: 3–6 business days; Expedited: 2–3; Express: 1–2
Canada: 4–8 (Standard), 2–4 (Express)
EU: 5–9 (Standard), 2–5 (Express)
Rest of World: 6–12 (Standard), 3–7 (Express)

Do you ship internationally?

Yes, to many countries. Available services and rates are shown at checkout. Customs duties and taxes may be due depending on your destination.

Can I change my shipping address?

We process quickly, so changes aren't guaranteed. Contact support immediately with your order number and the correct address. For security, we may cancel and refund so you can place a new order.

Is signature required?

Orders over $300 generally require an adult signature upon delivery. You can request to waive it, but you accept liability if the carrier marks the package delivered.

Do you ship to PO Boxes or APO/FPO/DPO?

We can ship to most PO Boxes and military addresses via eligible services. Some expedited options may not be available and a street address may be required.

Lost or damaged package?

Please report within 7 days of the carrier’s delivery scan (or expected delivery for lost items). We’ll open a carrier investigation and assist with next steps.

Need More Help?

Our team replies within one business day.

Contact Support or email [email protected]

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